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Here is our remittance address:

Enesco Canada Corporation
P.O. Box 15841, Station A
Toronto, Ontario
M5W 1C1

All customers may fax payments via a secure line at (905) 673-7385 or via email.

Enesco accepts cheques, wire payment, and the following credit cards: MasterCard and Visa.

Sales Policy For New Accounts

Retail Store - First Time Order:

• Minimum Order: $250.00
• Net 30 days
• Please note: We need 5-10 business days on all first orders for processing

Sales Policy For Exisiting Accounts

Ontario & Quebec

• Minimum Order: $150.00
• Net 30 days

Manitoba, New Brunswick, Nova Scotia & Saskatchewan

• Minimum Order: $250.00
• Net 30 days

Alberta, British Columbia, Northwest Territories, Nunavut, Yukon, & Prince Edward Island

• Minimum Order: $300.00
• Net 30 days

Newfoundland & Labrador

• Minimum Order: $500.00
• Net 30 days

View Sample Invoice

View Sample Packing List

To clear your shopping cart, click the "remove" button under the quantity header on each of the items in your shopping cart

Returning Merchandise to Enesco Canada

Damaged Items: As part of our commitment to quality and innovation, many of our products are hand-painted and reflect the uniqueness inherent in each product. As a result, no two items will look exactly the same. On rare occasions, items may be defective due to the manufacturing process. We will extend a full credit in the event that merchandise arrives damaged, or if we send an incorrect shipment. We ask that damages be reported with 10 days of receipt. All claims for breakage should first be reported to the carrier if there are signs of mishandling. If this is not the case, please contact Enesco Canada's Customer Service Department or your Account Executive. When contacting our Customer Service Department with details, please have the invoice number or shipping document number handy.

We require pre-authorization of returns, and ask that you include a Return Merchandise Authorization (RMA) register referencing the return authorization number provided by our Customer Service Representative. Any unauthorized returns will automatically be assessed a 15% restocking charge to the customer's account. We ask that all returns be in their original box or packaging, and you must include the original packing slip or invoice number. The authorization number must be clearly marked on all outer packages being returned.

Any merchandise returned with price labels on the box, or on the merchandise itself, will generate a 15% restocking charge to the customer's account.

Any "broken" merchandise returned with price labels will not be accepted.

Any returns involving collectible merchandise (ie. Cherished Teddies, Lilliput Lane, Department 56, Boyds Bears, etc.) will not be accepted without their original packaging.

We are not responsible for in-store breakage and we do not sell on consignment.

Christmas merchandise received through our dating program in May, June or July will be allotted a three-month return window, allowing for any hidden damages. All non-Christmas merchandise will be subject to our normal return policy listed above.

Click here for a tutorial. 

When you check out, you can view the shipping and handling charges for your order. Shipping rate is calculated from the original item price, not sale price, prior to discounts. In the rare case that shipping and handling charges exceed the amount shown, we will notify you. The state or province may require tax to be applied to shipping and handling charges.

Multiple shipping rules are used to determine shipping and handling charges. Please see your shopping cart for an estimate of the exact shipping charges for your order.

We do not sell our products directly to consumers. You may, however, find a retailer in your area through our retailer locator on our web site.

Affiliated Websites

• Willow Tree - www.willowtree.com
• Pumpernickel Press - www.pumpernickelpress.com
• Absolute Jewellery Design - www.absolutejewellery.ie
• Enesco - www.enesco.com
• Department 56 - www.department56.com
• Our Name is Mud - www.ournameismud.com
• The Trail of Painted Ponies - www.trailofpaintedponies.com

Trade-Only Websites

• Canadian Gift Association - www.cangift.org